If your garment is received faulty, or the incorrect garment was shipped, a full refund can be issued, including any postage paid. Please contact us using the contact form via our website. Don’t forget to include your full name, order number and comprehensive details about what issue has occurred.
*PLEASE NOTE THAT WE HAVE A VERY STRICT IN-HOUSE QUALITY CONTROL SYSTEM*
Unfortunately, we are not able to offer a return if you simply decide that you no longer want the item. We have a sizing guide for each garment which you need to check thoroughly BEFORE selecting your chosen size. Every garment is printed bespoke, via our DTG system. This does not affect you statutory rights.
JIMMYJOHN will endeavour to reproduce the colours of the artworks advertised with the correct print colours / embroidery cotton colours of the products advertised, as closely as possible. We will choose the closest colour match possible, but JIMMYJOHN is unable to guarantee that the colours will be an exact reproduction of the artworks and you, by accepting these conditions accept without reservation the limitations of the printing process and the judgment of JIMMYJOHN in this respect. All personalisation of products are completed by hand. As such, JIMMYJOHN will endeavour to position the artwork on the product exactly as sold, but we are unable to guarantee that the positioning will be an exact reproduction of the design shown. You will not be able to reject or return products on these grounds, except to the extent that the product no longer materially conforms to its description in accordance with your order.
You do not have a legal right to cancel your order. All orders with JIMMYJOHN are deemed to be personalised products as they are made on a bespoke basis and are made to order. This does not affect your statutory rights.
JIMMYJOHN warrant that the products that we supply will materially comply with the main characteristics stated in their product description on our website or on any other promotional materials supplied by JIMMYJOHN (including the brand, colour, measurements, style and material of the products hereinafter referred to as the “Description”). Please note that colours and appearance of products and artwork on computer, tablet or mobile device screens may vary slightly and may not accurately reflect the products or the artwork delivered.
Any slight variations in the colour of the products (including slight variations in the colour of artworks) will not count as a material deviation from the description. By accepting these terms you accept the description, so please make sure that you are happy with the measurements given on the website in the size guides (or other promotional materials supplied by JIMMYJOHN) for the products, before you place your order. Sizes differ between brands and a problem with the size of a product will not count as a defect or fault unless the product differs materially from the sizes given in the description.
You will not be able to reject the garments due to quality of or colour reproduction issues. JIMMYJOHN will endeavour to avoid mistakes and misprints, however DTG is one of the most accurate and high quality in the printing industry and mistakes relating to print quality and or artwork positioning is very rare!